All Branded Exxzyr items shipped with UK and Overseas will be Royal Mail.
Our standard UK shipping charge is £2.50. UK standard orders totalling over £30 are delivered free. Unfortunately, shipping costs do not count against the £30 total.
Once payment has been processed we aim to ship all orders within two working days of receipt. From dispatch please allow around 3–5 working days for standard delivery.
For expedited orders we aim to ship on the same day with delivery the following day.
Working days for us are Monday to Friday (not including UK Bank / Public Holidays).
Please note, we do not despatch or deliver at weekends or public holidays and are unable to deliver to PO Boxes.
Standard delivery normally takes approximately 2-3 working days from dispatch. All orders sent with our courier require a signature on delivery, so please make sure there is someone available at the delivery address to accept & sign for your packet. Please read the section regarding Undelivered Packages on our Terms & Conditions page before confirming your order.
Most orders are delivered promptly, although depending on Royal Mail's delivery service and route delivery of smaller packets can sometimes take a little longer. If you have not received your products after 5 working days, please check with your neighbours (in case they've accepted the packet on your behalf) or the local Post or Royal Mail Sorting Office, even if no 'we tried to deliver while you were out' card has been left by the postman. If you have not received your parcel after 15 working days, please do get in touch.